Privacy Policy

Pair Psychology ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We operate in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state health records legislation.

By using our services, you consent to the collection and use of information in accordance with this policy.

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, and password
• Profile Information: Location, preferences for therapy (such as session format, language, cultural background, faith preferences)
• Health Information: Mental health concerns, therapy goals, and related preferences you share through our matching questionnaire
• Clinician Information: Professional qualifications, licenses, specialties, therapeutic approaches, and practice details
• Communications: Messages you send through our platform

2.2 Automatically Collected Information

When you use our services, we may automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

We use your information to:

• Provide Our Services: Match you with suitable clinicians based on your preferences and needs
• Improve Matching: Analyze and improve our matching algorithm to provide better recommendations
• Communicate: Send you service-related notifications, updates, and support messages
• Verify Clinicians: Confirm professional credentials and maintain platform integrity
• Ensure Safety: Detect and prevent fraud, abuse, and security issues
• Legal Compliance: Comply with legal obligations and enforce our terms of service
• Analytics: Understand how our services are used and identify areas for improvement

We recognize that some information you provide is sensitive, including health information and personal preferences related to faith, sexuality, and cultural background. We collect this information only with your explicit consent and use it solely for the purpose of improving your matching experience.

Important: We are not a healthcare provider. The health information you share through our matching questionnaire is used only to suggest suitable clinicians. Any clinical records or detailed health information shared directly with clinicians is governed by their own privacy practices and applicable health records legislation.

We may share your information in the following circumstances:

• With Clinicians: When you choose to connect with a clinician, we share relevant profile information to facilitate the connection
• Service Providers: We work with third-party providers who assist in operating our platform (hosting, analytics, email services)
• Legal Requirements: When required by law, court order, or government request
• Safety: To protect the safety of our users, staff, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls limiting who can view your data
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

Clinician credential verification records may be retained longer to maintain platform integrity and comply with professional standards.

Under Australian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Opt out of marketing communications at any time
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

To exercise these rights, please contact us using the details below.

We use cookies and similar technologies to improve your experience, including:

• Essential Cookies: Required for the platform to function (authentication, security)
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Privacy Officer
Pair Psychology
Email: privacy@pairpsychology.com.au
Address: Melbourne, Victoria, Australia

For complaints about our handling of your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.